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Now in beta · Powered by Amazon Bedrock

Support replies grounded in your own docs. Drafted in seconds.

ReplyHero reads your help docs and policies, drafts an accurate reply to every customer message, shows exactly which policy it used, and flags anything it can't answer. Your team approves every reply before it goes out.

Try the live demo Join the waitlist
  • Cites the source for every answer
  • Escalates questions your docs don't cover
  • Replies in the customer's language
Built on Amazon Bedrock Human-in-the-loop by design Multilingual replies Demo inputs are never stored

Live Interactive demo

Try it on a real support ticket.

Pick a sample or paste your own customer message and policies. ReplyHero drafts a reply using only what's in your knowledge base, live on Amazon Bedrock.

Samples:
0 / 2000
0 / 6000
Tone

Rate-limited public demo. Don't paste personal or confidential data.

Draft reply Waiting

Your draft will appear here

Click Draft reply to generate a cited response from the knowledge base on the left.

Features

Accurate enough to trust.
Fast enough to matter.

Generic AI chatbots guess. ReplyHero answers from your policies, shows its work, and knows when to hand off to a person.

Live

Grounded, cited answers

Every draft is built only from your knowledge base, and lists the exact policies it relied on so agents can verify in one glance.

Live

Knows when to escalate

When your docs don't cover a question, ReplyHero says so honestly, promises a follow-up, and flags the ticket for a human. No made-up policies.

Live

Answers in their language

Customers write in Hindi, Hinglish, Spanish or anything else, and the draft comes back in the same language and script.

Live

Human approval, always

ReplyHero never sends on its own. Agents approve, edit, or regenerate every draft. You keep full control of quality and tone.

Building

Inbox integrations

Drafts appear inside Gmail, Outlook and Zendesk threads where your team already works. Gmail is first on the roadmap.

Building

Support insights

See your top question categories, approval rates, gaps in your docs, and hours saved per week, so you know what to document next.

Product preview

One workspace for every support reply.

A look at the ReplyHero app we're building with our design partners.

JM
Order #4821 still processingJordan M. · Shipping
Draft ready
PS
Refund kab tak aayega?Priya S. · Refund · Hinglish
Draft ready
LG
¿Puedo devolver mis zapatos?Lucía G. · Returns · Spanish
Draft ready
TW
Do you ship to Canada?Tom W. · Not in docs
Needs human

Customer

Hi, my order #4821 still shows "processing" after 5 days. Can you check?

ReplyHero draft · High confidence

Hi Jordan, sorry for the wait. Orders ship within 24 hours of payment and standard delivery takes 3–7 business days, so yours is still on track…

Approve & sendEditRegenerate

Product preview with sample data. The drafting engine is live in the demo above.

How it works

Live in an afternoon.
Not a quarter.

01

Add your knowledge

Upload help articles, policies and FAQs, or paste them in. No training, no code, no data-science team.

02

Get cited drafts

Each new ticket gets a draft in seconds with the policies it used, a confidence level, and an escalation flag when needed.

03

Approve and send

Your agent checks the draft, tweaks it if needed, and sends. Edits feed back so drafts keep getting closer to your voice.

ROI calculator

What would ReplyHero save your team?

Move the sliders to match your support volume. Estimates assume drafting time drops by the percentage you choose.

1,500
6 min
$12
60%
Agent hours saved per month 90
Saved per month$1,080
Saved per year$12,960

That's about the workload of 0.6 full-time agents.

Get early access

Architecture

Built on AWS from day one.

Model inference already runs on Amazon Bedrock. The full product is designed around managed AWS services for security, scale and data residency.

Ticket arrivesEmail · chat · helpdesk
Retrieve policiesSemantic search
Draft on BedrockGrounded + cited
Human approvesEdit · send · escalate

Amazon Bedrock Live

Foundation-model inference for every draft, with model choice per ticket complexity.

Bedrock Knowledge Bases

Managed retrieval over each customer's uploaded docs.

AWS Lambda + API Gateway

Serverless API that scales with ticket volume.

Amazon RDS (PostgreSQL)

Tickets, drafts, edits and audit history.

Amazon S3

Encrypted storage for uploaded knowledge documents.

Amazon Cognito

Team sign-in, roles and per-workspace isolation.

Amazon CloudFront

Fast global delivery for the agent dashboard.

Amazon CloudWatch

Latency, error and cost monitoring with alerts.

Trust & security

Your customers' data stays yours.

Support conversations contain names, orders and addresses. We designed ReplyHero so that data is handled carefully from the first line of code.

  • Nothing sends without a human

    Every reply is reviewed and approved by your team.

  • Not used to train models

    Amazon Bedrock doesn't use your prompts or outputs to train foundation models.

  • Encrypted in transit

    All traffic to ReplyHero and to AWS runs over TLS.

  • Delete on request

    Demo inputs are never stored. Waitlist data is deleted whenever you ask.

Design partner program

Shape ReplyHero with us.

We're onboarding a small group of e-commerce and SaaS teams to run ReplyHero on their real support queue. You get the product free while we build it around your workflow.

Apply as a design partner
  • Free during betaNo card, no contract.
  • Founder pricing for lifeLocked at the beta rate after launch.
  • Hands-on setupWe import your docs and tune the drafts with you.
  • Your integrations firstTell us your helpdesk and we'll prioritise it.

Pricing

Free while we're in beta.

Planned pricing after launch. Waitlist members keep founder pricing.

Starter

$0/mo

For solo founders getting started

  • 1 inbox, 1 agent seat
  • 200 AI drafts / month
  • Knowledge base up to 50 docs
  • Cited drafts + escalation flags
Join waitlist
Most popular

Growth

$29/mo

Billed monthly

  • 3 inboxes, 5 agent seats
  • 2,000 AI drafts / month
  • Unlimited knowledge base
  • Brand voice + tone presets
  • Insights dashboard
  • API access
Get early access

Scale

Custom

For larger support teams

  • Unlimited inboxes and drafts
  • SSO and role management
  • India data residency option
  • Dedicated onboarding
Talk to us

Roadmap

Building in public.

Oct 2026Shipped
Live drafting demo on Amazon Bedrock

Cited drafts, confidence levels, escalation flags and language matching, available to try on this page.

Sep 2026Shipped
Website and waitlist

Public site, waitlist with automatic confirmation emails, design partner applications.

Q4 2026In progress
Knowledge base uploads

PDF, DOCX and help-center URL import with semantic retrieval.

Q4 2026Next
Gmail integration

Drafts appear inside Gmail threads for design partners.

Q1 2027Planned
Agent workspace and insights

Team inbox, approval flow, analytics, and Zendesk and Outlook integrations.

FAQ

Straight answers.

Does ReplyHero send replies automatically?

No. ReplyHero only drafts. A person on your team reads, approves and sends every reply. Automated AI replies with no review are how support teams lose customer trust, so we don't build that.

How does it avoid making things up?

Drafts are generated only from the policies in your knowledge base, and each draft lists the policies it used. When the answer isn't in your docs, ReplyHero says so and flags the ticket for a human instead of guessing. Try the "Not in the docs" sample in the demo to see it.

Which AI models do you use?

ReplyHero runs on Amazon Bedrock, which gives us a choice of foundation models from multiple providers. We pick models per task based on accuracy, speed and cost, and can switch without changing your setup.

Which inboxes and helpdesks will you support?

Gmail is first, followed by Outlook and Zendesk. Design partners get their helpdesk prioritised, so tell us what you use when you join.

What happens to the text I paste into the demo?

It's sent to Amazon Bedrock to generate the draft and is not stored by ReplyHero. Amazon Bedrock doesn't use it to train models. Please still avoid pasting real customer personal data into a public demo.

What does it cost?

Free during the beta. Planned pricing after launch is shown above, and waitlist members keep founder pricing.

About

Built by a founder who felt the pain first.

Small teams answer the same support questions all day: where's my order, how do refunds work, can I return this. The answers already exist in their policies, but someone still has to rewrite them for every customer.

AI chatbots promised to fix this, but most of them answer confidently even when they're wrong. That's worse than a slow reply.

ReplyHero takes a different approach: draft only from your docs, show the source, flag what it doesn't know, and keep a human in charge. It's self-funded and built in public.

hello@replyhero.me Try the demo
SR

Sanjay Ratnam

Founder & CEO

Builder focused on practical AI for small support teams.

AIAWSSaaSBootstrapped
Warangal, Telangana, India
Beta access opens in small batches

Get early access to ReplyHero.

Join the waitlist or apply as a design partner. You'll get a confirmation email right away, and we'll reach out when your spot opens.

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